I was grandfathered into AT&T's unlimited data plan, so I had no desire to switch services until they informed me they were increasing the cost of my plan by $5 later this year. My bill had already swelled to $89, so I started to think I was getting fucked. That $89 is with my 15% military discount too. So I looked at their other plans, and switched to a 3GB plan with rollover. To me, unlimited data is fool's gold. Even when I'm driving up to mountains with Google maps and the Carly Rae Jepsen Spotify station blaring full blast, I don't approach 3GB, and with rollover, after a few months it may as well be unlimited (I recently deleted the Brazzers app from my phone). I was able to get my bill down to $45 and change per month. Pretty good right?
Well Sprint is promoting their $50/month unlimited data plan, and when I was talking to a guy in a Sprint store, he asked me how much I was paying with AT&T. I told him $45, and that's when he said "The current deal we have is unlimited for $55/month. You save $5 with autopay, and you'll save another $5 as a military discount if you go to www.sprint.com/verify. So you'll be paying $45/month." Ok, sign me the fuck up. For the price of taxes and fees I can get unlimited data and more importantly 10GB of hotspot a month? Well, this is where my adventures began.
I went to the verify website and filled out the info, and got a confirmation email saying I was verified. When I didn't see it applied to my bill, I wrote them back and got this:
April 2018? Really? This has got to be a typo, so I replied asking as such, giving them the benefit of the doubt. Then I got this:
Well, this is some bullshit. The sales guy in the store said I would get it right away. You bet your ass I'm not going to wait a full fucking year to get a discount that was sold to me in store. I wrote them back and got this response:
Great. Now Jerry the fucking manager is involved, who basically wants to tell me the same thing over the phone: sorry not sorry we won't honor your discount. I decided to go nuclear and drop this email on his head, especially since I was in Australia and had my phone set to airplane mode.
I sent that on some phone, so naturally there are some typos. Get over it. After laying down the law, Gerry came back with this:
THANK YOU. Was that so fucking hard? It amazes me how I have to threaten to tell Mommy (BBB) on them to get them to give me something I was promised. I don't give a shit if the sales guy was talking out of his ass - he's a Sprint employee, so you better train your people better to know their ass from their elbow. Part of the saga I left out earlier is how I was planning on using my iPhone 6 on Sprint. Well, after unlocking it from AT&T, I took it to two Sprint stores and neither of them could switch it over. Rather than stay on the shitty loaner Android piece of shit they gave me, I just took the plunge and upgraded to an iPhone 7 through Apple's website for $299 + a 2 year contract. I was randomly looking at my bill today and saw this:
What the hell is this? Even on the subsidized plan $25 is a lot. That's $25 * 24 months = $600 even though I already paid $299 (the 128GB iPhone 7 is $750). By my calcs, the subsidy should be about $14 and change. This is when the chat opened and someone asked if I need help with my bill. Why yes I will. Here are some of the greatest hits from my chat sesh:
You could say I escalated things quickly and was in NO MOOD to deal with this guy's shit.
Just raining hatred on him at this point - sick of all that shit about hidden fees and what not.
It's ridiculous that I need to switch plans to remove the subsidized phone charge. Fucking ridiculous, but I net out better in this case, which is still shitty since I'll be paying $5 more a month than I should be.
Of course there's still the issue of the fucking subsidized charges on my bill.
Negotiations 101: Ask for more. That $10 seemed hilarious since it's a gesture of "service apology". Well, fuck you. He did a good job of anchoring me though with that initial offer, though. I asked for $20 because I was pissed and figured I may as well see what would happen. Maybe I could've gotten more, maybe not. Oh fucking well - I'll have to monitor this situation to make sure my bill isn't totally dicked in the future.
TLDR - Fuck Sprint. I've been a customer for less than 2 months and my bill has been fucked completely sideways.
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